What is Natural Flooring?
Natural floorings are carpets/rugs made from natural fibers, either vegetable, such as Seagrass, Sisal, Mountain Grass or Jute; or animal such as Wool.
What is Sisal and where does it come from ?
Much of our Sisal is produced
in Kenya and Tanzania and is extracted from the Agave sisal plant.
Its long, fine, fibrous qualities permits the Sisal to be spun into
smooth textured yarn. Sisal contains tough fibers that add to its
durability. The fibers versatility offers a wide range of use. This
natural anti-static, sound-absorbing, flame-retardant, long-lasting
fiber makes it an ideal product for your home. Colors for this material
can range from a pale yellow to a creamy white.
What is Seagrass and where does it come from?
This durable grass is obtained from a tall plant with grass-like stems found in wetlands. Seagrass can be recognized by its grassy, hay-like scent and coloring which dissipates over time. Seagrass has a non-porous surface that gives it a naturally smooth texture. Its rigidity gives it natural durability. Colors range from sage green hues to olive-like shades.
What about Mountain Grass?
These plants are found in the high altitude slopes of the Pacific Continent. The grasses rigidity and thickness allow it to take on a wood-like appearance.
What is Jute?
Our Jute comes from India and is extracted from stem fiber plants, similar to flax and hemp. Due to its firmness and stability, this fiber is suited for the manufacturing of stable and durable yarns and fabrics. Jute varies in colors from light tans to browns, which are visible in each rug.
How do I care for Bamboo Rugs?
Bamboo is a woody material and like any other material of its kind, its surface is vulnerable to scratching and chipping by sharp edged objects. It is best to keep sharp objects away from the rug.
What type of backing do Natural Fiber floor coverings have?
Sisal, Seagrass, and Mountain Grass are backed with natural latex. This is a must in natural floor coverings for dimensional steadiness and of great help in cleaning. Fine dirt retention and filtration through to the underlay is a major issue with all carpets. This dirt acts like sandpaper once it has filtered through. The latex backing itself stops a large majority of filtration which can then be removed by vacuuming.
All Bamboo carpets have felt backing while our Jute rugs have no backing.
Why doesn't my rug match the sample?
This is common when dealing with natural fiber floor coverings. Color and texture may vary from the sample, due to seasonal fiber growing conditions. Irregularities in the weaving, knots and color are naturally occurring. These slight variations add to the carpet's uniqueness and beauty.
What size should my rug be?
It all depends on the look you
are after. If you are looking for a throw rug, any standard rug
size would work. This depends on the coverage you are looking for.
However, if you want your finished wood floors to be seen, you might
want to allow one or two feet of the floor to show around the rug
on each side. To a large degree, choosing the size of an area rug
comes down to personal preference. You may be looking for a rug to underscore
a coffee table, or you may be searching for something to put in
the front entry. There are certain situations, though, that require
you follow some guidelines. If you're shopping for a rug that will
define a conversation grouping, start by putting your floor plan
on paper. Then experiment with standard rug sizes. The right rug
will accomplish one of two things: It will either be large enough
so that all of your seating pieces will fit comfortably on top of
it or it will be at least large enough for the front legs of each
to fit. As a general rule, the sofa shouldn't be completely on the
rug while any accompanying chairs should be big enough so that, when
a seated diner pushes back the chair, the back legs don't get caught
in the process.
Area Rugs are one of the easiest ways to delineate spaces in a large
room. Two area rugs, matched in color and style but not in size,
visually divide a room into two distinct seating areas. Both
rugs are large enough to comfortably accommodate their respective
groupings.
Can I use natural fiber for wall to wall covering?
Sisal, Seagrass, Bamboo and Mountain grass are good for wall to wall installation. Jute is the only material that we do not sell in square yardage and/or square footage.
The end result of a Natural Fiber installation is beautiful, however it can be expensive. You will need to consult a professional carpet installer with experience in wall to wall installation using Natural Fiber flooring. We highly recommend this, due to the fact that there are extra steps involved in the installation and it has to be handled differently than synthetic carpeting.
What is a Natural Characteristic?
These are characteristics that reappear in the carpet where no guarantee can be made that one piece of carpet would be different, or more perfect than the other. The most common looks that you should expect are the following:
- A few plugs -the fibers have to be tied off on the manufacturing process.
- Some irregularities in the ribs, some might be close, some will be further apart, especially in Jute.
- Variation in bowing and in loop size can occur.
- All natural fibers tend to return to their original colors. Colors can fade over time.
- Direct sunlight should be avoided to preserve color.
Natural Floorings should wear well under light to medium traffic conditions and can be laid successfully in most domestic and some commercial situations apart from areas subject to exceptional humidity, heat or dampness (bathrooms, basements, and kitchens). They are not recommended for any location where heavy traffic is anticipated.
In an office situation we usually recommend that a loose mat should be laid under chairs with castors.
Jute products are normally only recommended for light wear areas.
In order to guard against mold and mildew, never store or leave a natural fiber rug in an unventilated area.
Customer Service
tel: (800) 661-RUGS (7847)
fax: (323) 233-6661
Additional Resource: The Home Renovation Guide
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NaturalAreaRugs.com guarantees the lowest prices nationwide! If you should find a rug for a lower price from a competitor, an online store, or a catalog for the same quality rug we carry, we will not only match it by 100%, but we will decrease the lowest price by an additional 50%. We will do this even if it is a promotional offer, in appreciation of your bringing it to our attention.
To receive this refund, prior to placing an order, call us or send us a fax of the catalog page or newspaper clipping where you saw the merchandise advertised. If you saw the item on the web, simply e-mail us at Customer Service with the address of the web page. Once you have done this we will submit a reply within the next 24 hours.
We include a 30 day satisfaction guarantee for our Natural Area Rugs, which starts from the time you receive your order. You will be responsible for the shipping charges to return the product to our company and the costs of shipping products to you.
Low price Guarantee
We pride ourselves with having the lowest prices ever. In the unlikely event that a local competitor, catalog, or online web site advertises the same exact rug for less, we will beat the price given by 10% when you place your order. All that we ask is for a reasonable proof of the offer. E-mail it back to us at Customer Service or call (800) 661-RUGS (7847).
Customer Service
tel: (800) 661-RUGS (7847)
fax: (323) 233-6661
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A thorough cleaning of the covering is recommended every six months, or once a year, depending on traffic received.
Vacuuming
Proper vacuuming requires both suction and brushing action. Either an upright or canister type vacuum cleaner can be used. For best results, vacuum from different directions making several passes over the area.
Heavy traffic areas require the most attention and should receive regular vacuuming to reduce soil build-up and prolong the beauty and life of the carpet.
For hand-tufted rugs such as wool and shag, you should go over your carpet regularly using an upright vacuum cleaner that has beater-bar action (but no teeth or combs). For everyday cleaning, simply shake the rug to remove loose dirt and fluff pile.
Always refer to care tags attached to your rugs for specific instructions.
Removing spills and stains
If possible, clean up a spill
immediately after it occurs. If it is a liquid spill, blot up as
much as you can with a clean, undyed cloth, pressing firmly all
around the spill to absorb as much of the liquid as possible. If
the material is solid, scrape up what you can with a spoon or spatula.
Dampen cloth with the proper cleaning agent for the type of stain.
Wipe the area gently, working from the outer edge to the center
of the spot. Turn the cloth frequently so it is always clean, and
do not saturate the carpet or get it excessively wet. Repeat this
process until the spot is removed. Dry the carpet by weighing down
a pad of absorbent tissues or cloth to absorb the moisture, then
circulate with a fan or hair dryer.
- For spot-cleaning, use a mixture of water with a very small amount of detergent (such as a neutral one used for hand-washed garments) or a household solvent.
- Use as little cleaner as possible to avoid excessive wetting which may damage the carpet.
- Removing stains with color in them may require extra effort, and some stains containing dyes such as ink, lipstick, paint or shoe polish may be impossible to remove.
- If you are unable to remove a stain, consult a professional carpet cleaner .
Cleaning
If possible, rotate your rug every six months, to change the traffic pattern on the surface of rug.
Should your floor coverings require a total cleaning, it is important to insure that a cleaning method using hot water extraction or wet shampooing should NOT be used. These methods can cause shrinkage and staining of natural fibers. For an overall cleaning it is best to consult a professional who has experience with Natural Fiber Floor covering.
Professional dry extraction methods of cleaning are recommended.
With proper maintenance and care your Natural Floor Coverings will remain beautiful and functional for years. However, be aware that natural fibers may not be the best choice for every condition. Also, the responsibility for cleaning and maintaining lies with those who perform the task. These cleaning and maintenance guidelines provide a practical guideline to keeping the floor covering looking its best. No warranty is expressed or implied.
Customer Service
tel: (800) 661-RUGS (7847)
fax: (323) 233-6661
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Claims
Our company's objective is to ship all merchandise free of any defects. Should there be any claims, we will do whatever possible to resolve any claim in a timely manner. We stand behind our products and our service and will correct any errors promptly.
Please note that it is the customer's responsibility to take the time to inspect the goods and make sure he/she have received the correct style, color and size; and that the goods have no visual defects. Shipments should be inspected immediately upon arrival for shipping damage. Concealed freight/carrier damage can be detected only by unwrapping the package and thoroughly inspecting the rug itself.
We will correct any of our errors and replace any defective product as long as the problem is brought to our attention within 15 days guarantee and before any cutting or installation has taken place. We will not honor claims that arise due to improper installation and/or maintenance.
Please remember that
color of the material purchased may not be an exact match to the
color of the sample you have, or the samples shown on this website,
due to natural changes occurring during different seasonal growing
conditions.
Return
Policy
NaturalAreaRugs.com offers all our valued customers a 30 day period to return their purchases, if for any reason you are not fully satisfied with your purchase. Rugs must be returned in its original packaging material and in the condition that it was received. Otherwise, we will deduct 20% of rug's cost for re-packing fee. All you have to do is to simply send us an email at Return Department or click here to receive your Return Authorization and for us to start processing your return.
Return shipping is absolutely free. We will provide you with a pre-paid FedEx label to return the purchase to us.
If you would like to exchange an item on your order, please call (800) 661-RUGS (7847), for additional assistance.
Please Note:
- No return or
exchange will be accepted for any custom size rugs, custom bindings
or made-to-order rugs. All rugs with 14 color bindings are custom
made . Therefore, all sales are final. We recommend ordering samples
of the rugs and bindings that you are interested in and measuring your
room carefully before placing the order. (If available)
- All Sale item transactions are final. No Return or Exchange!
All our natural rugs are made entirely of the Finest Natural
Fiber with some small irregularities in weave or color variations.
This character of the rug will add to its unique beauty.
Please note that prices, products and options are subject to change without notice. We collect sales tax on all orders shipped within California. No sales tax is collected for any orders shipped outside of California.
Customer Service
tel: (800) 661-RUGS (7847)
fax: (323) 233-6661
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FREE SHIPPING to the Contiguous 48 States via FedEx© or UPS© ground.
Most rugs are shipped within 2-3 days from our Southern California facility via UPS or Fed-Ex to arrive within 5-14 business days of receipt of order. This does not include custom-made rugs, which may take up 2-14 days. In the event of a delay, we will notify you by e-mail. Please note that items ordered together may not arrive in the same package. Large items will be shipped via freight carriers. If you require an unusual delivery method, such as carrying products up many flights of stairs, there may be an additional surcharge charged to you by the freight carrier .
We cannot ship to Army Post Office (APO) addresses, Fleet Post Office (FPO) addresses, P.O. Box addresses, or to Guam.
Rush Deliveries
This service is available, however an additional charge will be added to your final total amount. Please contact our customer service department via e-mail or call (800) 661-RUGS (7847) or (323) 233-6666. You can also fax us at (323) 233-6661 for further details.
Alaska, Hawaii, Puerto Rico and Virgin Islands
Orders and promotional items such as free rugs, shades, carpets or rug pads shipped to Alaska, Hawaii, Puerto Rico or the Virgin Islands will be subject to shipping charges. For Alaska and Hawaii, shipping charges will be 35% of the total sales amount, for Puerto Rico there will be a 50% charge and for the Virgin Islands a 100% shipping charge will be added.
Canada
All items on our website will ship from the United States. There will be a 10% shipping cost on items shipped to Canada. All prices shown are in U.S. dollars. Please add 5-10 days for delivery. Please note that rush delivery is not available to Canada.
NaturalAreaRugs.com is not responsible for any custom duties, broker fees, or any other international fees charged for shipments outside the United States.
International Orders
For international orders, it would be best to contact our customer service via e-mail or call 1-(800)-661-RUGS (7847) or 1-1-(323)-233-6666 for the shipping costs.
Transactions
We guarantee that every transaction made on our website is secure. We employ a secure server for all transactions made through our site.
Customer Service
tel: (800) 661-RUGS (7847)
fax: (323) 233-6661
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